Most foreign travelers require an ETA for travel to Kenya, regardless of the reason for their visit or how long they intend to stay.
Checking your Kenya ETA status online is a simple and straightforward process. There are few steps, and the applicant does not have to submit further information or contact details.
Once your Kenya ETA application has been completed and your document information submitted, you will receive all further status updates directly to your email inbox.
A Kenya ETA status check is not necessary, as you will normally receive additional correspondence via email within 24–72 hours of submission with the result of your application attached.
Track Your Kenya ETA Status Online
Tracking your Kenya ETA status online is not normally necessary, as ETA applicants will receive all information, updates, and their ETA confirmation by email.
It is essential that all applicants provide a valid email address to which they have access and can therefore receive the final ETA confirmation for Kenya.
Providing your email address correctly will ensure a quick and easy return of your completed and approved ETA, so that you’re ready for travel.
Please take as much care as possible to provide the right email address, personal information, passport details and travel plans with no errors when you complete and submit your application form.
How To Check Your Kenya ETA Status Online
Travelers who apply through this website can check the status of their Kenya ETA. Applicants should wait at least 3 days for the Kenyan ETA to be processed.
After this processing period, it is possible to check the Kenya ETA application through the ‘Contact Us’ page on this website.
Applicants should provide their name, the email used to apply for the ETA, and passport number. They should select the reason for contact ‘I want to check the status of my submitted application’.
Applicants will receive a response from our customer service team within 72 hours.
Travelers who apply for a Kenya ETA on this website will always receive status updates and the approved ETA by email. Applicants should check their spam folder or get in contact with us if they believe they have not received any emails.
Verify the Status of Your Kenyan ETA
Once your finalized ETA application has been approved, the Kenya ETA status and ETA document will be emailed to you.
In this email, you will also receive a clear notification of whether the ETA has been approved or declined by Kenyan immigration authorities. The vast majority are approved without issue.
If granted, the ETA will be attached to the email and you will be expected to print out your eTA ready for you to show at border control in Kenya.
In the event that a Kenyan ETA is declined, it is normally due to something that has been entered incorrectly during the application process, or to missing supporting documents.
Other reasons could be that the applicant does not meet the entry requirements to enter Kenya. In the event that an ETA for Kenya is declined, an email will be sent to the applicant with the next steps.
Proving your ETA status to Kenya border officials
Please be aware that you cannot present the ETA on a mobile phone or digital device, as this will not be accepted by Kenyan immigration and will prevent you from being able to enter the country. The document containing your approved ETA must be printed on paper for submission on arrival, or you will not be permitted entry into Kenya.
The ETA will need to be presented to Kenya border officials along with your passport to verify your identity. Often your boarding pass will also be required.
I have not received an email about my Kenya ETA application status, what should I do?
If 72 hours have passed since your completed application was submitted and you have not received any updates or notifications, or you cannot find the email with your Kenya ETA, always be sure to check your inbox’s spam folder. If you have not received any correspondence after 72 hours, please contact our helpdesk for more information.
